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Orders Outside The EU (UK, USA etc.)

📦 Orders Outside The EU (UK, USA, etc.)

Terms and Conditions

🇬🇧 Orders to the United Kingdom

Due to Brexit impacts starting on January 1st, 2021, orders shipping to the United Kingdom that are valued over £135 are subject to tax & duty as per local laws and legislation.

Due to frequent inquiries regarding packages sent from our e-shop to the UK and the time it takes for delivery, we would like to provide some information. We send packages to the UK from our Irish warehouse. Based on our experience over the past 15 years, delivery times can range from 3 days to a month, with an average time of approximately one week. Delivery times may also vary depending on the location in the UK, as packages are delivered by Royal Mail. There are various factors that can affect delivery times, including transport capacity, the pandemic, strikes in the UK, and others.

Good news for our valued UK customers!
As of 24th September 2024, the following changes apply:

  1. The order limit for your purchases to the United Kingdom in our e-shop is set between 100 EUR and 130 EUR. This ensures that you avoid customs fees and benefit from a flat shipping rate only of 15 EUR.

  2. Your parcels will be delivered by DPD, a courier service with excellent reviews.

We believe these changes will bring you an even better shopping experience.

🌍 Information on tax & duties for all other countries outside EU

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by the country's local legislation. The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. These charges vary depending on the product type and the country the goods are shipped.

Each country has a different value threshold; if the total order value is over the minimum threshold, charges may apply.

🇺🇸 Shipments to the USA (Update August 2025)

As of 29 August 2025, the following rules apply for shipments to the United States:

  1. Mandatory Duties & Taxes: All shipments valued over USD 100 are subject to import duties and taxes, payable solely by the recipient.

  2. Reciprocal Tariff Rates: Under new U.S. regulations, goods imported from the EU (including cosmetics and food supplements) are subject to a minimum tariff rate of 15%, unless a higher tariff already applies.

  3. No De Minimis Exemption: The previous exemption for low-value parcels has been removed. All parcels, regardless of value, must clear customs and may incur charges.

  4. Customer Responsibility: Customers must provide a valid e-mail address so that U.S. Customs or the carrier can contact them regarding payment of these charges.

⚠️ Important: If the recipient fails to pay the required duties or taxes and the shipment is held, rejected, or returned, no refund of the purchase price or shipping costs will be issued.

🚫 General Rules for All Non-EU Orders

  1. Goods may be subject to duty tax and VAT. These extra payments are the responsibility of buyers from outside the EU.

  2. We do not refund money for uncollected, unclaimed, or returned shipments (parcels which were not collected, ignored by the buyer, or rejected by customs).

  3. If the buyer still has an interest in the returned parcel, they are required to pay the full postage amount again for reshipment.

By making a payment and confirming an order, the buyer agrees with the above Terms and Conditions.

Thank you for your understanding.

Michael Moder