Orders Outside The EU (UK etc.)
Orders to the UK and Outside The EU - Terms and Conditions
Due to Brexit impacts starting on January 1st, 2021, orders shipping to the United Kingdom that is valued over £135 are subject to tax & duty as per local laws and legislation.
Due to frequent inquiries regarding packages sent from our e-shop to the UK and the time it takes for delivery, we would like to provide some information. We send packages to the UK from our Irish warehouse. Based on our experience over the past 15 years, delivery times can range from 3 days to a month, with an average time of approximately one week. Delivery times may also vary depending on the location in the UK, as packages are delivered by Royal Mail. There are various factors that can affect delivery times, including transport capacity, the pandemic, strikes in the UK, and others.
Good news for our valued UK customers!
As of today, 24th September 2024, the following changes apply:
1. The order limit for your purchases to the United Kingdom in our e-shop is set between 100 EUR and 130 EUR. This ensures that you avoid customs fees and benefit from a flat shipping rate only of 15 EUR.
2. Your parcels will be delivered by DPD, a courier service with excellent reviews.
We believe these changes will bring you an even better shopping experience.
-------------------------------------------------------------------------------------------
Information on tax & duties for all other countries outside EU:
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by the country's local legislation. The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. These charges vary depending on the product type and the country the goods are shipped.
Each country has a different value threshold, if the total order value is over the minimum threshold, charges may apply. For example, if you are shipping to the USA the value is $800, Canada is $20, and AU is $1000 etc.
The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges. If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
-------------------------------------------------------------------------------------------
1. The goods may be the subject of duty tax and VAT these extra payments are the responsibility of buyers from outside of the EU.
2. We do not refund money for uncollected and returned shipments. (Parcels which were not collected by the buyer or ignored and returned by post).
3. If the buyer still has an interest in the parcel is required to pay postage in full amount again.
With the payment and confirmed order buyer agrees with the above Terms and Conditions.
Thank you for understanding.
Michael Moder